Supporting a Safe and Efficient Aviation Community
The ESN Hotline provides a direct channel for pilots, tenants, and our neighbors to help us maintain a safe, professional, and responsive facility. This hotline is designed for reporting non-emergency operational issues, requesting facility services, or providing feedback on your experience at ESN.
NON-EMERGENCY USE ONLY: This hotline is a recorded message system monitored during business hours. For any immediate life-safety emergencies, dial 911.
What Can I Report?
We encourage you to use this system for the following matters:
- Facility & Maintenance: Issues with hangars, taxiways, lighting, or general airport grounds.
- Tenant Service Requests: Requests for specific airport services or facility support.
- Airport Operations: Observations regarding airport safety, personnel, or general gate/facility access issues.
- Do not use this form to request gate access cards. Click here to review our Ground Vehicle Operating Program and submit a Gate Access Card Request Online.
- Noise Inquiries: Feedback or reports regarding aircraft noise or flight patterns.
How to Submit Your Report
Please provide as much detail as possible—including date, time, and specific location—to help us address your concern.
- Online: Click here to submit a report via web form
- Phone (Voicemail): 410-770-6899 (Recorded and Monitored Hotline)
- Mail: Attn: Airport Management, 29051 Corkran Rd, Easton, MD 21601
Office Information & Response Time
- Response Time: Reports are reviewed during business hours. Please allow 2–3 business days for a response, if one is appropriate.
- Airport Office Hours: Monday–Friday, 7 a.m. to 4 p.m.
- General Office Phone: 410-770-8055 (For general business inquiries only)
Disclaimer: ESN does not accept certain types of reports (such as those regarding FAA-specific regulations). Reports outside our jurisdiction may be redirected to the appropriate agency; however, a direct response from ESN may not be possible in those cases.
